Terms

Last updated: 14 August 2026

1. Introduction

These Terms govern your use of the website www.thehsra.co.uk and the supply of services and products by The HSRA Group Ltd ("we", "us", "our"), of 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. By using our website, booking an assessment or purchasing a testing kit, you agree to these Terms. They should be read alongside our Privacy Policy.

2. Our Services

We provide professional risk assessment services, including fire risk assessments, Legionella risk assessments, health and safety risk assessments and disability access audits, together with Legionella and Pseudomonas water testing kits. Service details, scope and pricing are confirmed in your quotation or at the point of booking.

3. Quotations and Bookings

Quotations are valid for 30 days unless stated otherwise. A booking is confirmed once we have accepted it and agreed an assessment date with you. You must provide safe access to the premises and accurate information about the site. If access cannot be provided on the agreed date, we may charge a reasonable rearrangement fee.

4. Testing Kits

Testing kits are physical products purchased through our website and paid for securely via our payment processor. Prices include VAT unless stated otherwise. Kits are delivered to the UK address you provide. Laboratory analysis is carried out by a UKAS-accredited laboratory and results are returned to you by email. Results depend on samples being collected and returned in accordance with the instructions provided with the kit.

If you are a consumer, you have a statutory right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations 2013, provided the kit is unused and its seals are intact. This right does not apply once a sample has been collected or submitted for analysis. To cancel, contact us at info@thehsra.co.uk.

5. Reports and Advice

Assessment reports and testing results are prepared with reasonable skill and care, based on the condition of the premises and the information available at the time of the assessment. Reports are provided for your use and remain our intellectual property until paid for in full, at which point you receive a licence to use them for your compliance purposes. Responsibility for acting on recommendations rests with the duty holder.

6. Payment

Assessment fees are payable in accordance with the quotation or invoice terms. Testing kits are payable at the time of order. We may suspend delivery of reports or results where payment is overdue. Late payments may attract interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

7. Permitted Use of the Website

You may use our website for lawful purposes only. You must not misuse the website, attempt to gain unauthorised access to it, introduce malicious code, or copy or reuse its content other than as permitted below.

8. Intellectual Property Rights

All content on this website, including text, images, graphics, logos and layout, is owned by or licensed to us and is protected by copyright and other intellectual property laws. You may view, download and print pages for your own personal or internal business use. You must not reproduce, distribute or commercially exploit our content without our prior written consent.

9. Website Information

The content of this website is provided for general information only. It does not constitute professional advice for your specific circumstances, and you should not rely on it as a substitute for a professional risk assessment. While we take reasonable care to keep the website accurate and up to date, we make no warranties that its content is complete, accurate or current.

10. External Links

Where our website contains links to third-party websites, these are provided for your information only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law. Subject to that, we are not liable for indirect or consequential loss, loss of profits, or loss of data arising from your use of the website. Our total liability in connection with any service or product is limited to the fees paid for that service or product.

12. Privacy and Cookies

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and use personal data and how cookies are used on the site.

13. Changes to These Terms

We may revise these Terms at any time by amending this page. Please check this page from time to time, as the version in force at the time of your booking or order will apply to it.

14. Suspension or Withdrawal of the Website

We do not guarantee that the website will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or part of the website for business or operational reasons.

15. Governing Law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, except that consumers resident elsewhere in the UK may bring proceedings in their local courts.